Shipping & Returns

SHIPPING POLICY

We offer a Free Standard Delivery Across Ontario + Southern Alberta (Excluding Northern Ontario). We also offer premier delivery which includes in home setup within the majority of Southern Ontario and Alberta 

With in home delivery & set-up, if you would like us to take away your old mattress and boxspring, our team is happy to remove them for you with the Recycling Fee of $25 per piece.  If you need assistance with removal of an old adjustable base or bed frame, additional charges apply ranging from $75-$150.

Additional charges may apply for deliveries requiring setup further than 150km away. 

Please call us on (647) 646-5382 if you have any questions about delivery.

• Customers will be contacted within shortly after their order being placed to confirm delivery status. 
• In stock orders will be delivered within 7-10 days 
• Premier delivery orders will be assigned their 3 hour window the day before delivery.  

RETURN & EXCHANGE POLICY

EXCHANGES:

60 Night Comfort Guarantee on Mattresses

Your comfort is important to us and essential in getting a good night’s sleep!  When something is new, often there needs to be a break-in period.  We recommend allowing time for your bed to break-in before exchanging, as most customers end up loving their new bed. 

With Leva Sleep’s 60 Night Comfort Guarantee on mattresses, if you are uncomfortable and your mattress isn’t working for you, our team will help find a different mattress option that works better with a $100 Exchange Fee.  If your new selection is less expensive, we’ll simply refund you the difference, or charge you the difference if you upgrade.  Please note: only one exchange allowed per customer.  

*The 60 Night Comfort Guarantee does not apply to out of province orders (outside Ontario).

RETURNS:

• All sales are final on adjustable bases. Refunds will only be processed if order is cancelled prior to delivery.
• All sales are final on sleep accessories such as mattress protectors, bed sheets and pillows.  Refunds will only be processed if order is cancelled prior to delivery or on non-opened packages.